QueueFlow API

📌 What is QueueFlow?

QueueFlow is a backend platform designed to manage high-traffic service queues with real-time updates.

It powers ticket creation, step progression, employee workflows, public displays, and live announcements using REST APIs and Socket.IO.

🧩 Core Modules

• 🎫 Ticket & Ticket Steps
• 🪟 Service Windows
• 👨‍💼 Employees & Roles
• 📊 Dashboard & Reports
• 🔔 Notifications
• 🌍 Localization (i18n)

🔗 REST API

• GET /api/v1/time – Server & DB health
• /api/v1/auth – Authentication
• /api/v1/tickets – Ticket lifecycle
• /api/v1/ticket-steps – Step updates
• /api/v1/windows – Service windows
• /api/v1/dashboard – Analytics

📡 Real-Time Events

QueueFlow uses Socket.IO for instant updates without polling.

• 📺 Public display updates
• 🎟 Ticket step changes
• 👨‍💼 Employee assignments
• 📢 Live announcements

🧠 Socket Rooms

• public:display – Lobby screens
• ticket:{id} – Ticket-specific updates
• employee:{id} – Staff dashboards

🔐 Security & Stability

• JWT authentication
• Role-based access control
• Rate limiting & Helmet
• Graceful shutdown handling
• Database health checks